Privacy Policy

Embrace the human–nature relationship

If you do not wish to read the entire text below (we can easily understand), it states that we do not collect your personal data unless you write us an e-mail; but we do use cookies. If you have any further questions do not hesitate to contact us at:

We understand that the collection of Personal data involves a great deal of trust on your part. We take this trust very seriously and make it our highest priority to ensure the security and confidentiality of the Personal data you provide us with.

The personal data that we collect from you shall be obtained, processed and transmitted in compliance with applicable data protection legislation, notably GDPR, where applicable.

“Personal data” means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Please note that term “Consent” as used throughout this Privacy Policy means any freely given, specific, informed and unambiguous indication of which you, by a statement or by a clear affirmative action, signify agreement to the processing of Personal data relating to you.

Company identity:
This website is managed by powered by DLOT S.R.L., headquartered in Cluj-Napoca, Romania, registered at the Trade Register under no. 42175458.

What information we collect and how we use it:

When you contact us We collect the following information that you may provide:
  • Name
  • E-mail address
  • Phone Number
We use this information only to get in touch with you, to answer your request. The information you provide will be shared with the Company employees and service providers to the extent necessary to administrate our systems and/or accommodate your request.

When you book an experience

We collect your name, phone number, email address, and home/delivery address. We need this data for:

  • order processing, including taking over, validating and invoicing;
  • solving cancellations or problems of any kind related to an order;
  • providing support services and providing answers to your questions about services we offer.

When you make a payment

When you make a payment by direct bank transfer we collect and process information such as Name and IBAN. We use this information only for legal purposes, to comply with the financial regulation of our country.

If you make a payment with your credit card, Payment data will be exclusively collected and processed by our Payment provider.

You understand and explicitly agree that the Payment provider will act as data controller of your Payment data.

We do not collect information regarding the credit card, its number, CVV code, expiration date, passwords or any other sensitive information you provide when you make the payment. However, we will collect and process your name to comply with the financial regulations and keep track of the income.

If you choose to pay by credit card, your order details are provided to the payment provider. This is set out in Article 6 (1) b of the EU GDPR (General Regulation on Data Protection in the European Union). The scope of the data provided to payment service providers corresponds to the PSD2 (Payment Services Directive) standard.


Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
We use cookies to remember users’ settings, market products and services to users, and for authentication.

Cookies may be classified in the following categories:

Functional cookies
Functional Cookies enable you to move around on our Website and use essential features. For example, your preferences regarding cookie agreement, so you won’t have to check it each time you navigate to another page of our website.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept these cookies, you may not be able to use some portions of our Site.

Third party data sharing

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Transfer of data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Romania and choose to provide information to us, please note that we transfer the data, including Personal Data, to Romania and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Data disclosure

We may disclose Personal Information if required to do so by law or in the good faith belief that such action is necessary to:
  • comply with a legal obligation;
  • protect and defend the rights or property of powered by DLOT S.R.L.;
  • prevent or investigate possible wrongdoing in connection with the Service;
  • protect the personal safety of users of the Service or the public;
  • protect against legal liability.

Security of data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your rights

You may request to access, correct, update or delete your Personal Information, by emailing us at with information necessary for us to process your request. We will respond to your request to access your Personal Information within 30 days. We may need to verify your identity before granting access to Personal Information in our custody or control. You have the following rights with respect to the personal data you provide:
  • the right to information about the personal data we process;
  • the right to access your personal data;
  • the right to rectify inaccurate data and complete incomplete data;
  • the right to delete your data when it is no longer necessary for the purpose for which it was collected or when you will withdraw the consent to its use;
  • the right to oppose the processing of personal data;
  • the right to restrict data processing;
  • the right to data portability;
  • the right not to be the subject of a decision based exclusively on automatic processing, including the creation of profiles;
  • the right to withdraw consent with regard to the processing of personal data at any time (without affecting the legality of the processing prior to the withdrawal of the agreement);
  • the right to file a complaint with the National Supervisory Authority for Personal Data Processing.

Privacy policy update

We may modify this Policy from time to time to comply with statutory data protection and privacy laws and will post the most current version on the website. You will be notified by email and you will be asked to Consent to these modifications before they become applicable, if the changes are significant. Changes to this Privacy Policy are effective when they are posted on this page. You are advised to review this Privacy Policy periodically for any changes. Updated on May 16th 2023

Contact us

If you have any questions about this Privacy Policy, please contact us by email at:
By using the Platform or the Services, you acknowledge that you have read and understood this Policy and Consent to be bound by it and to comply with all applicable laws and regulations.